We are located in the heart of Dubai within close proximity to Dubai International Airport and Cargo Village. Dubai being the main IT hub for the Middle East and Africa, we are well located to handle all our clients in the Middle East, Africa and the Asian region.

Objectives:
Opentec is committed to service and quality and to exploring new areas in a rapidly changing and increasingly complex IT environment. We believe the only way to achieve this is by the constant evaluation of new products, training of personnel and the understanding of our customer's needs and objectives.

Philosophy:
Our company philosophy is simple - we aim to achieve excellence in all aspects of our business, that is to say technical excellence through commitment to high quality products and services while remaining flexible enough to accommodate the need to change.

Technical excellence is accompanied by commercial excellence with an emphasis on being customer and market driven, which means listening to our customers, understanding their problems and providing effective and value for money solutions.

We are committed to providing relevant Industry Standard solutions, based on 'state of the art' technology to the UAE and Middle East marketplace. Our end objective is to provide fully managed end-o-end services and solutions to a rapidly expanding customer base. In short, our commitment is to provide the highest levels of products, service and support to our clients.

"Quality every step of the way"

Mode of Operation and After Sales Support:
All clients have a Systems consultant who functions as a single point contact, the Systems consultant's responsibility is to co-ordinate the various support activities required by the customer. The System consultant handles all Techno-Commercial aspects between Opentec and the clients.

• Our support services are grouped under the following three functional departments.
  
  
• Marketing & Technical Sales Department (General IT products & services)
  
  
• Consultancy and Implementation (On Site Projects with associated Partners)
  
  
• Network & Engineering Department (for Network Hardware support services)

Marketing & Sales:
The Marketing & Sales Department is staffed with System consultants and Sales Consultants responsible for coordinating the various support activities required by the customer, analyzing customer requirements and offering the most suitable products to meet the individual needs of each customer. We primarily work in association with our Principle partners based in different parts of the world sharing the fame of their known coveted products and services.

Engineering Department:
The Engineering Department is staffed with highly skilled and qualified engineers, to provide a wide range of services. The services includes:

• Network design, set-up and Implementation, which includes Structured cabling i.e. Coaxial & UTP, Fibre and VPN.
  
  
• Hardware maintenance and support services for all our products
  
  
• Deployment of Standard office automation systems
  
  
• Implementation of internet, E-mail and WEB hosting solutions
  
  

In-House & Customer Engineering:
Engineers dedicated to testing, configuring, building and repairing systems, utilising a comprehensive stock of spare parts and modern and sophisticated test equipment. In addition to routine maintenance research and development is undertaken where special projects are carried out on behalf of customers.
A fully mobile team of senior engineers specializing in site survey prior to installation, initial hardware installation services and ongoing on-site preventative maintenance and repair support to customers with maintenance contracts.

Spare parts:
Availability of spare parts is crucial to ensuring continual customer service resulting in the highest possible level of system availability to customers. A comprehensive inventory of spare parts and materials covering all systems in the field is readily and locally available at our workshop.